Money Back Guarantee & Cancellation Policy

 

BurstBand offers a 14 day money back guarantee on all accounts except dedicated or colocation services. It is a no questions asked guarantee. If for any reason, you wish to terminate your service with us within the first fourteen days of service, we will refund your payment in full. We can not refund the cost of registering a new domain since it cannot be undone with our registrar. Setup fee's (if any) also cannot be refunded.

Cancellation Policy:

All customers of BurstBand Internet Services, Inc. ("BurstBand") are subject to this billing and cancellation policy (this "Policy"). Use by a customer of BurstBand's services or network constitutes acceptance by such customer of the terms of this Policy.

Billing Information
All customers are required to provide BurstBand with accurate and complete billing information, including legal name, physical address, e-mail address, telephone number, and, if applicable, automatic payment information (i.e., credit card or ACH). All customers are responsible for reporting to BurstBand any changes in such billing information within 30 days of such change.

Invoices for services are e-mailed, faxed, or mailed at the start of each service period on the first day of the month. Customers shall be invoiced and charged monthly for standard service charges plus any additional usage or service charges, including, without limitation, toll-free usage and national dial-up service charges. All customers are responsible for monthly payment of invoices regardless of whether such invoices were actually received. For customers participating in the automatic payment plan, all customers are responsible for being aware of the amount that shall be automatically charged from such customer's account each month. For customers paying by check, payments are due within 20 days after the date that the invoice is e-mailed, faxed, or mailed by BurstBand to the customer.

All charges invoiced to a customer shall be deemed to be valid and undisputed unless the customer disputes such charges in writing within 14 days after the invoice is e-mailed, faxed, or mailed by BurstBand to the customer. Each customer is responsible for payment for all services provided to such customer by BurstBand at BurstBand's standard charges (unless otherwise set forth in the customer's service agreement with BurstBand) and pursuant to BurstBand's standard billing practices, regardless of whether the provided service is specifically set forth in the customer's service agreement with BurstBand.

Setup Fee's, labor charges, and other similiar charges will not be included in the 30 day money back guarantee.